I’d like to talk about a topic that most people avoid. It’s a taboo topic because most business owners are typically positive, upbeat individuals who tend to avoid the negative. Heaven forbid that any pessimism ever shadow the company! But… is it pessimism to admit one’s weaknesses? Absolutely not! So long as once the weaknesses are identified, the beholder of said information approaches these weaknesses with positivity and puts into place a plan to eliminate them.
So then, when talking about websites, how do we find our weaknesses and more importantly what do we do to fix them?
I can’t even count how many times I’ve been asked the simple question “Why does my small business need a website?” Ironically, it’s a simple question to answer and it’s one of those types of questions that is most effectively answered with another question: “How do you choose which companies you do business with?”
After an individual answers this question, I encourage them to perform an exercise. This exercise can be performed any time, any place but best done where they typically make decisions of this type. I ask them to setup a camcorder and record the entire exercise so that we can review it together.
Which pages on your website get the most traffic? How about the least? Which page has the highest drop off rates? How much of your traffic is coming from mobile devices? If you don’t know the answers to any of these questions, you’re not alone…
The reality is that more than 99% of businesses that have an Internet presence haven’t the slightest clue what’s working and what isn’t in terms of attracting and converting leads into customers, nor do they even know if it’s being viewed by a device that can navigate it properly! How to say this nicely… sorry I can’t find a way… this is simply ludicrous!
I’ve been having a lot of discussions about what an Internet presence encompasses. Only a few years ago this conversation would have been brief, discussing primarily website presence, but today an Internet presence has dramatically evolved into much more! Today Internet presences aren’t centralized around just a website. While a website is an absolutely essential aspect, other presences have also become vital in ensuring an edge amongst competitors. Chances are if you’re not there, your competitors are and they’re gaining business from potential customers that don’t even know you exist. This is almost like if you were a farmer trying to sell your fruit and vegetables on a side street when there’s a huge farmer’s market around the corner. Quite simply… by not using common sense you are missing out and helping your competitors to get rich while you accept the status quo!
Within the next 3 years, there will be a dramatic shift of perception as to what encompasses an Internet presence. While today more than 90% of websites aren’t optimized for viewing on the majority of mobile devices, almost 75% of residents in North America perform research and make decisions daily by viewing a website on their mobile device! That’s over 260 million individuals in North America making decisions each and every day! What’s that? Inflated numbers you say? Before you use the “ignore the truth so that I can procrastinate longer” card, just stop and think about it for a minute. How many family members, friends and colleagues do you see each and every day? Now, ask yourself this one very important and revealing question – where does their hand end and their phone begin? You can’t remember… can you? They’ve been holding their phone so long that there’s no longer a visual disparity between their phone and their hand anymore is there? In fact if they put their phone down for a few minutes, you’d likely feel awkward, almost as if they were walking around naked, wouldn’t you? Alternately, you can just check out the statistics reported by reputable companies, I’ve cited references below. All jokes aside… it’s about to get worse!
Over 70% of the world’s population now have a mobile phone, that’s over 5 billion mobile subscribers1, and in places like the US, it’s 9 in 10 people. With children now more likely to own a mobile phone than a book, with 85% of kids owning a phone as to 73% having books! Now that’s a pretty crazy statistic!
Having been in business for over a dozen years, I’ve witnessed a lot of different situations when it comes to website presences. With a little over 900 professional consultations under my belt, I’m over 90% of my way to having helped 1,000 companies to increase their profits, reduce their costs and grow their businesses beyond their wildest dreams! Sports stars would get an award for that, they get prominently featured in the Hall of Fame, all I’ll ask for is a hug from each one of my clients when I reach that goal, afterall, it’s knowing that I’m helping their businesses grow that makes it so rewarding.
Most times when I start a consultation, my client will ask me for the “quick fix”. Despite being taught over and over again, learning the lesson the difficult way that there are is such thing as quick fix, it’s amazing that people are still looking for that elusive gem, the one that’s going to change their business overnight… but it never happens!
Today I’d like to show you why fixing a website is never just as simple as a “quick fix”. In order to show you why this is the case, I’m going to walk you through a scenario. Now it’s important for you to visualize this so that you can truly understand what I’m talking about: